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Our Complaints Procedure

If you would like guidance on how to make a complaint about our service, you can find full details below. If you have any questions, please contact us.

Introduction

At UK Law, a trading name of JF Law Limited, we are committed to providing a high standard of legal service to all of our clients. However, we recognise that there may be occasions where you feel our service has fallen short of expectations.

We take all complaints seriously and aim to resolve them promptly, fairly, and in accordance with our regulatory obligations.

How To Make A Complaint

If you are unhappy with any aspect of our service, please contact us as soon as possible so we can investigate your concerns.

You can contact us using the details below:

For The Attention Of:

Samantha Skubic
Complaints Officer
JF Law Limited

What Information To Provide

To help us investigate your complaint efficiently, please include:

  • Your full name and contact details

  • A clear description of your complaint

  • Details of what has gone wrong and when

  • Copies of any relevant documents or correspondence

Acknowledgement Of Your Complaint

We will acknowledge your complaint within 5 working days of receipt.

Our acknowledgement will confirm:

  • That your complaint has been received

  • The name and contact details of the person handling your complaint

Investigation And Response

We will carry out a thorough and impartial investigation into your complaint.

We aim to provide a full written response within 8 weeks of receiving your complaint. If we are unable to meet this timeframe, we will explain why and provide an updated timescale.

Final Response

Once our investigation is complete, we will send you a final response outlining:

  • Our findings

  • Any action we have taken

  • Any proposed resolution or remedy, where appropriate

If You Are Not Satisfied

If you remain dissatisfied with our final response, or if your complaint has not been resolved within 8 weeks, you may have the right to refer your complaint to the Legal Ombudsman, which is an independent body that resolves disputes between clients and legal service providers.

Legal Ombudsman Contact Details:

You must usually refer your complaint to the Legal Ombudsman:

  • Within 6 months of receiving our final response, and

  • Within 1 year of the act or omission you are complaining about (or from when you should reasonably have known there was cause for complaint)

Solicitors Regulation Authority (SRA)

The Solicitors Regulation Authority (SRA) can help if you are concerned about our conduct, such as dishonesty, discrimination, or breaches of professional rules.

Contact Us

If you have any questions about this Complaints Procedure, please contact us: