Customer Service And Support Details

Here at, we are committed to providing the best possible service, starting from the content you encounter on our website and extending through every interaction with us as we connect you with a solicitor.

On this page, you can find our customer support information and how you can get in contact with us.

Company Information

Business Name: (a brand of Velasco Limited)
Registered Office: Office 301 The Tea Factory, Office 319, St Peter’s Square, Fleet Street, Liverpool L1 4DQ
Financial Conduct Authority (FCA) Registration Number: 839005

Contact Information

For your convenience, here is our contact information.

Customer Support Team

Our dedicated customer support team is ready to assist you. Whether you have questions, or concerns, or need assistance, feel free to reach out.

Email: [email protected]
Postal Address: Office 301 The Tea Factory, Office 319, St Peter’s Square, Fleet Street, Liverpool L1 4DQ
Phone: 020 8050 2736 (Available 24/7)

Office Hours

Our customer support team is available around the clock. We’re open 24 hours a day, 7 days a week.

Complaints Handling

Your feedback matters. If you have a complaint, follow our outlined complaints handling procedure. We are dedicated to resolving all issues promptly and fairly.

Data Protection and Privacy

Your privacy is a priority. Understand how we handle your data and safeguard your privacy by reviewing our Privacy Policy.

Regulatory Information

As a business registered with the Financial Conduct Authority (FCA), we strictly adhere to their regulations and guidelines. For more details on our regulatory status, please visit the FCA’s website and search for our registration number.

Contact Form

Alternatively, you can use our online contact form to submit your inquiry or concern. We strive to respond within one business day.